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Location: SPS Accounts » Troubleshooting
I signed up, but the ads are still showing!
What’s up?
Please be sure that you are logged into the system.
To do this, follow these steps:
- Load any page of Sorcerer's Place.
- Locate the Supporter Login
form on the right side of the page.
- Enter your SPS username and password (can be different from your message board login!), select your
ad display level, and then click on the "Submit" button.
The page will then reload and
your ad display settings will take effect throughout the whole site.
Note: Cookies must be enabled in your browser for
this service to function properly.
I forgot my login information, how can I
find out what it is?
Use the form here.
It will send your information to the e-mail address you registered
with.
How do I change my account information,
such as password or contact information?
Use the form here,
or click on the Preferences link in the Supporter Status table on
the right side of the page when you are logged in.
I have questions about/problems with my
SPS account, who do I talk to?
Please use our contact
form to contact the founder of Sorcerer's Place for assistance.
I am having problems logging in...
Make sure your browser accepts cookies:
- If you are a Windows Internet Explorer (version
6) user, you can configure your privacy settings by selecting
Tools -> Internet Options on the browser menu, and then clicking
the Privacy tab.
- If you are a Mac Internet Explorer user, you
can configure your cookie settings by selecting Edit -> Preferences
on the browser menu, and then clicking on Cookies under Receiving
Files.
- If you are using another browser or operating
system, please consult your browser's help system or the documentation
that came with it.
Check that the date and time reported by your computer is accurate.
Cookies are time-dependent and may not work properly if your computer's
clock is incorrect by a large amount.
If the computer you are using is behind a firewall
or proxy server that blocks, rejects, disables or alters cookies,
it may not be possible to log in without altering the configuration
of the firewall or proxy server.
Make sure that you are typing your user name and
password as you originally entered them. Passwords are case-sensitive.
Thus, 'Bonus' is not the same password as 'bonus' or 'BONUS'.
I signed up but never received a confirmation
e-mail...
When you signed up for an account, you should have
received a confirmation e-mail from us in 24 hours.
If you use Hotmail, Yahoo mail, or another mail
program that uses filters or spam protection, this message might
be in your junk mail folder or trash.
If you can't find the e-mail, click
here to let us know and we will assist you.
How do I accept cookies for my SPS account
while maintaining high cookie privacy settings?
If you have set up Internet Explorer to restrict
or block cookies, but are interested in becoming an SPS account
holder (which requires cookies to function), there is a way to maintain
your security level but accept the cookies required for your SPS
account.
Use Internet Explorer to visit any page of on Sorcerer's
Place and you will see a small symbol that looks like an eye with
a red circle next to it in the bottom right section of the Internet
Explorer window. When you hover over this image with your mouse
cursor it will say "Privacy Report." Double click this
icon and it will bring up the Privacy Report window for your browser.
In the lower right corner of the Privacy Report window you will
see a "Settings…" button, click this button to open
the Internet Properties window. The lower portion of the Internet
Properties window includes a "Web Sites" section with
an "Edit…" button; click the "Edit..."
button to open the Per Site Privacy Actions window.
The "Manage Web sites:" section of the
Per Site Privacy Actions window will allow you to scroll through
the websites you have blocked or allowed to create cookies on your
computer in numerical/alphabetical order and view the status of
cookies for each of the sites listed. Most on the list will say
"Always Block" or "Always Allow." To approve
cookies for Sorcerer's Place, find sorcerers.net on the domain list
and double click the name. This will cause sorcerers.net to appear
in the "Address of Web site:" field near the top of the
window. Once sorcerers.net appears in the field, set it to Allow
by clicking the "Allow" button. Double check the "Manage
Web sites:" window to ensure that sorcerers.net is now set
to "Always Allow." Click okay on both the "Per Site
Privacy Actions" and the Internet Properties windows, then
close any remaining windows. At this time it is best to close Internet
Explorer and reopen it before visiting Sorcerer's Place again to
complete your SPS account application to ensure it now correctly
accepts the required SPS account cookies.
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